Customer Success • Implementation • Operational Improvement
Customer Success • Implementation • Operational Improvement
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Hello, I'm
Stevi River Prugar
Stevi River Prugar
Helping organizations improve customer outcomes through operational excellence, process automation, and lasting customer partnerships.
With 8+ years of experience in Customer Success, Implementation, and Solutions Engineering, I've partnered with organizations ranging from mid-market businesses to Fortune 500 enterprises. Whether onboarding new customers, improving internal workflows, or building automation that reduces manual effort, I enjoy finding practical solutions that help people work more efficiently and achieve better outcomes.
Pittsburgh, PA (Hybrid or Remote)
Pittsburgh, PA (Hybrid or Remote)
She/Her/Hers
She/Her/Hers
Resume
Solutions
Contact Me
8+
8+
Years
Customer Success Experience
$3.2M
$3.2M
Managed ARR
Across 80+ Accounts
95%
GRR
Gross Revenue Retention
60+
Enterprise Implementations
110%+
110%+
NRR
Net Revenue Retention
$40k
Saved Annually
Building Custom Solutions
Problems I've Solved
A few examples of automation, reporting and systems I've created.
How I reduced an implementation process by 50%
Redesigned and standardized a 150+ day implementation process, cutting customer time to value in half while creating a more consistent and scalable onboarding experience.
How I saved my company $40,000/year in products/tooling
Designed and implemented custom Looker Studio dashboards that automated reporting, improved decision-making, and saved the company more than $40,000 annually.
How I reduced overdo renewals by 80%+
Designed and implemented a scalable renewal management process that reduced late renewals from 20% to under 5% while improving forecasting and operational efficiency.
Experience
My Professional Journey
Skills & Tools
Customer Success Skills
Automation & Analytics
Platforms & CRM
Tech Stack
Enterprise Accounts
Onboarding & Implementation
Adoption & Value
EBRs/QBRs
Customer / Account Health
Renewals & Expansions
Google App Scripts
Looker Studio
Google Sheets (Advanced)
AI Workflow Automation
Data Analysis & Reporting
API / Connectors
Salesforce
Hubspot
Jira & Confluence
Slack / Teams
Google / Microsoft
Zoho / Quickbooks / Sage
Networking (TCP/IP, DNS, VPN)
Ubuntu / Windows
Virtualization / Hyper-V
Google Workspace
Android / iOS
Email Security
WHAT PEOPLE SAY
"Stevi is an A-player who combines technical expertise with analytical problem-solving. She consistently takes ownership, improves systems, and earns the trust of everyone around her."
— Former colleague, Hornetsecurity
Giuseppe Scalamogna
Client Value Director
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